Frequently asked questions
If your answer is not here, write to us at info@crearia.llc and we will reply within 24 business hours.
Buying and payment
How do I pay?
By credit or debit card (Visa, Mastercard, American Express), Apple Pay or Google Pay. Payment is processed entirely by Stripe over TLS. Crearia Digital LLC never sees or stores your card details.
Is there any recurring charge or subscription?
No. All of our products are one-time purchases. You pay once and access is permanent. We do not keep your card on file for future charges.
Do prices include tax?
Yes. The price shown on the product page is the final price you are charged, with applicable taxes included.
How will the charge appear on my statement?
As CREARIA. If you see a charge you do not recognise, write to us before opening a dispute and we will resolve it the same day.
Can I get an invoice with my company details?
Yes. Write to info@crearia.llc with your order number and tax details and we will issue one.
Delivery and access
When do I receive the product?
Immediately. As soon as payment is confirmed, access appears on screen and an email with your link arrives, usually in under a minute.
What format are the ebooks in?
PDF, readable on a computer, tablet, phone or e-reader. They are laid out for reading on screen and for printing.
And the courses?
They are streaming videos you access in your browser with your email address. Nothing to install.
The email has not arrived, what do I do?
Check your spam and promotions folders. If it still has not shown up, write to info@crearia.llc with the product and purchase date and we will resend access manually.
Does access expire?
No. Ebooks are downloaded and yours to keep; courses stay available indefinitely, with future updates included.
Do you ship anything physically?
No. All of our products are 100% digital. There is no physical shipping and no shipping cost.
Guarantee and refunds
How long is the guarantee?
14 calendar days on ebooks and recipe books, and 30 calendar days on online courses and bundles. The window is shown on each product page before you buy.
Do I have to give a reason?
No. Just write to us with the product and the purchase date.
How long does a refund take?
We issue it within 5 business days. After that, your bank may take a further 5 to 10 business days to show the credit.
What happens to my access if I request a refund?
The licence is revoked and online access is deactivated. You must stop using the downloaded materials.
Content and usage
What language is the content in?
Products are available in English and Spanish. The language of each product is stated on its page.
Can I share or resell the material?
No. Your purchase grants a personal, non-transferable licence for private use. Reselling, redistributing or sharing the files breaches our terms and may lead to access being revoked.
Does the content replace professional advice?
No. Our products are informational and educational. They do not constitute medical or nutritional advice. If you have a health condition, allergies or dietary restrictions, consult a professional.
Can I use it to teach or train others?
Not without written authorisation. The licence covers personal use. If you need a teaching or corporate licence, write to us and we will look into it.
Still unsure?
Write to us before buying. If our product is not what you need, we will tell you.
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