Frequently asked questions
If your answer is not here, write to us at info@crearia.llc and we will reply within 24 business hours.
Buying and payment
How do I pay?
By credit or debit card (Visa, Mastercard, American Express), PayPal, Apple Pay or Google Pay. Checkout is handled securely by Paddle. Crearia Digital LLC never sees or stores your card details.
Who am I buying from?
Our online reseller Paddle.com is the Merchant of Record for all our orders, so your purchase contract is with Paddle. Paddle handles payment, receipts, taxes, refunds and billing inquiries. The product itself is created and supported by Crearia Digital LLC, and you can always write to us at info@crearia.llc.
Is there any recurring charge or subscription?
No. All of our products are one-time purchases. You pay once and access is permanent. We do not keep your card on file for future charges.
Do prices include tax?
Prices are shown in USD before tax. Paddle calculates any sales tax or VAT applicable in your country at checkout, and you see the final total before you confirm the payment.
How will the charge appear on my statement?
As PADDLE.NET* CREARIA, because Paddle is our Merchant of Record. If you see a charge you do not recognise, write to us before opening a dispute and we will resolve it the same day.
Can I get an invoice with my company details?
Yes. Your receipt is issued by Paddle, our Merchant of Record, and can carry your company and VAT details. Write to info@crearia.llc with your order number and tax details and we will get it sorted.
Delivery and access
When do I receive the product?
Immediately. As soon as payment is confirmed, access appears on screen and an email with your link arrives, usually in under a minute.
What format are the guides in?
PDF, readable on a computer, tablet, phone or e-reader. They are laid out both for reading on screen and for printing at home.
The email has not arrived, what do I do?
Check your spam and promotions folders. If it still has not shown up, write to info@crearia.llc with the product and purchase date and we will resend access manually.
Does access expire?
No. You download the files and they are yours to keep, including any future updates to the guide.
Do you ship anything physically?
No. All of our products are 100% digital. There is no physical shipping and no shipping cost.
Guarantee and refunds
How long is the guarantee?
14 calendar days on every product, counted from the purchase date. The window is shown on each product page before you buy.
Do I have to give a reason?
No. Just write to us with the product and the purchase date.
How long does a refund take?
We approve your request and the refund is issued through Paddle, our Merchant of Record, within 5 business days. After that, your bank may take a further 5 to 10 business days to show the credit.
What happens to my access if I request a refund?
The licence is revoked and online access is deactivated. You must stop using the downloaded materials.
Content and usage
What language is the content in?
The language of each guide is stated on its own product page before you buy.
Can I share or resell the material?
No. Your purchase grants a personal, non-transferable licence for private use. Reselling, redistributing or sharing the files breaches our terms and may lead to access being revoked.
Does the content replace professional advice?
No. Our products are informational and educational. They do not constitute medical or nutritional advice. If you have a health condition, allergies or dietary restrictions, consult a professional.
Can I use it to teach or train others?
Not without written authorisation. The licence covers personal and family use. If you need a teaching or corporate licence, write to us and we will look into it.
Still unsure?
Write to us before buying. If our product is not what you need, we will tell you.
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